Frequently Asked Questions
Our inflatables are delivered on a sack barrow and we need an adequate clear access for this (approximately 3ft depending on the inflatable ordered). Please ensure the paths or access to your garden are free from obstacles, we will need access to mains power electricity with 50 metres of where you would like the unit sited. We can supply a petrol generator for you to hire if there is no access to mains electricity. Please prepare the site prior to our arrival, in the summer months we run to a tight schedule to ensure all our customers are delivered to and collected from on time. Our delivery staff may not be able to wait whilst the access and or site is cleared and prepared.
We deliver from around 8.00am to 14.00. Collections are made from 6.00pm. In the busy summer months we deliver and collect on a geographical round basis, we do try to be as flexible as possible. If you require specific delivery times please inform us at the time of your booking. We accommodate exact delivery and collection times for indoor hall parties or if you are organising a school fete.
The inflatable can be put on hard surface, such as patio, concrete, tarmac, rubber, and artificial grass, and heavy weighted sand bags are used for all areas as mentioned above to secure the inflatables to the surface. And of course grass and soft ground, Soft surfaces are staked to the ground, and for safety reasons any inflatable outdoors must be sited on reasonably flat surfaces (slight slopes are acceptable). The site has to be free from stones, sharp objects such as washing line pole sockets. Dog mess and excessive mud needs to be cleaned. If there are any overhanging trees or bushes encroaching on the site area of the inflatable, these will need to be pruned back prior to our arrival. The unit cannot be sited where any side of it is brushing up against bushes, trees, fences etc...
If it is raining on the day of your party we will call you to see if you want to take a chance on the weather. MOst of our castles have shower covers fitted in case the weather is not as forecast. We do not charge for the cancellations due to bad weather, providing you cancel before we leave base to deliver your inflatable If you need to make a cancellation please notify us as soon as possible.
Overnight hire is available on selected bouncy castles with small additional fee
We do everything for you. We deliver and fully install the inflatable and safety mats ready for use. We will give you and go through with you written safety instructions which lists all the do's and dont's , for example, what to do if there should be a heavy cloudburst etc and collect and fully dismantle all equipment at the end of your booking. We need to install and collect our inflatables ourselves for safety reasons and insurance constraint
All our inflatable equipment is suitable for indoor use. The height of each castle is given in the description. Please make an enquiry with the hall you are booking with as to the height of the ceiling. We have provided inflatable for many parties in halls over the years, all over north London and not only. Please contact us with the name of your venue, we may be familiar with the hall and we will be happy to advise you accordingly.
Our equipment is supplied under protection of a Public Liability Policy, which is subject to the terms and conditions of hire. You are responsible for supervision. We will provide written safety instructions THAT are based on current HSE guidelines.
Depending on which inflatable is ordered and ease of access, it takes ca. 15-20 minutes to install or collect our equipment